Hardware Upgrade from XG135 to 136

We purchased a new Sophos XG136 to replace the old model XG135.

We received in the box the XG136 with the firmware version 18.5.0 Build 264.

Our old Sophos XG135 is running the version 18.5.2 MR2 Build 380 .

Trying to restore the configuration of our XG135 to the XG136 the process fails!

"The backup cannot be restored on current firmware"

We updated the Sophos XG136 device to fw18.5.1 MR1 Build 326, the only one appearing.

Again, Trying to restore the configuration of our XG135 to the XG136 the process fails:

"The backup cannot be restored on current firmware"

After the installation of the MR1 the online option for the update of the firmware to the release MR2  does not appear.

Trying to manually upload to the XG136 the firmware MR2 Build 380, we receive this message

"The new firmware could not be uploaded. Please refer to online help for possible reasons"

How can we restore the configuration of our XG135 to the new XG136 in this situation?

Thanks for any support | explanations



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[edited by: emmosophos at 5:00 PM (GMT -8) on 13 Jan 2022]

Top Replies

  • Hi : Thank you for connecting with Sophos community team. Here once XG136 is upgraded to V18.5 MR2 then you may restore the backup which is in your case failing with an error. Please ensure…

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