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XG115w failure

Hi folks,

rather than continue the posts in the v18.5.2 thread because the issue is my hardware not the software.

The XG115W was getting slower and slower and showing ups more connection errors. A suggestions was made to re-image it which I did a number of times using v28.5.1 mr-1 ISO

1/. the install collated but the screen was sitting at the new configuration screen, on Safari on FF part of the Sophos XG logo.

2/. reset  HDMI no longer works

3/. reset again, still no HDMI and status light goes red.

4/. reset again and complete a blind install.

6/. tried to connect using the USB console only to find the W10 does not have a driver for its USB modem.

7/. found I could logon using edge and complete the installation.

8/. the machine is basically dead, if you are very patient you can perform configuration and updates.

Next trick is log and request an RMA.

Ian



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