Hello ,
Happy new Year!
i have a sophos XG85 device with firmware 17_5_10_620 and couldn´t boot up stucking and showing the following error :
Version 2.17.1246. Copyright (C) 2017 American Megatrends, Inc.BIOS Date: 03/20/2017 10:41:41 Ver: Z635-010Press <DEL> or <F2> to enter setup. Press <F7> to enter Boot Menu
Starting 17_5_10_620.Reset config to factory defaultswapon: /dev/swap: Invalid argumentfirstboot failed: swapon /dev/swap to display lERROR: Reset configuration Failed
i tried to upgrade the firmware version via SFLoader to this version : HW-17.5.17_MR-17.SF110-837 after transfering the firmware image and trying to overwrite it get the following error also :
lqqqqqqqqqqqqqqqERRORqqqqqqqqqqqqqqqqqqk x Ah! I knew this would happen! This x x firmware is obsolete and cannot be x x loaded using this loader. If u x x really need to load this firmware, u x x can downgrade the loader. x x x tqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqu x < OK > x mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj
Could someone help me please to get the device up again ?
Thanks and BR
Nael
Hello there,
Thank you for contacting the Sophos Community.
I would recommend you to re-image the device, and see if that works.
If that doesn't work either, probably the HD or Memory is failing, to which you could request an RMA if you have a valid license and the device is under warranty.
Regards,
i tried to get the firmware version 17_5_10_620 but without success, could you please send me a download link to i can download this firmware version 17_5_10_620 otherwise i will not able to reimage the device with the newer version.
This model is not supported with v18.
https://partnernews.sophos.com/en-us/2021/02/products/updated-xg-firewall-v18-which-hardware-models-are-supported/
Mit freundlichem Gruß, Regards from Germany,
Philipp Rusch
New Vision GmbH, GermanySophos Silver-Partner
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Hello Philipp,
Thank you for your answer yes i tried already and found is not supported. Now i need this version 17_5_10_620 to i can recover or reimage the device. Could you help me please to get the mentioned version above 17_5_10_620.
Gruss
Sorry,
I did not find that older versions in the download directory on the sophos servers.
I only have images for VMware with SFOS version 17.x here with me.
Maybe someone from the Sophos team can point us to the older versions?
Thank you anyway
Hi,
while waiting for an answer from forum members I suggest you start a support case requesting the older version.
Ian
Xeon 1225v5 6gb ram, SSID, 4 NICs 20w - v19 EAP
XG115W - v18.5.2
Hello Nael,
Version 17.5.10 isn’t supported anymore, you’ll need to use a supported version. Support won’t provide an unsupported version.