No upgrades available

RE: No upgrades available

sophia Abigail — Mon, 24 Jan 2022 07:25:01 GMT

I can't log into the license portal for the account registered in XG. I changed my email address some time ago and it appears this was an account I forgot to change over. I am Number 2 in the queue to chat to someone in support in the hope that they can either change my email address or change register my license under a different account.

192.168..l00.1

RE: No upgrades available

Wolfgang Stoehr — Wed, 15 Dec 2021 07:48:50 GMT

Central Updates are also available now

RE: No upgrades available

Thomas Anschuetz — Tue, 14 Dec 2021 13:34:49 GMT

By the way.

In Sophos Central are "no updates available".

But on the Device itself it is actual

RE: No upgrades available

AlessandroSabbioni — Tue, 14 Dec 2021 13:30:27 GMT

I confirm now are all available

RE: No upgrades available

Thomas Anschuetz — Tue, 14 Dec 2021 13:28:57 GMT

I checked it again.

I didn't touch anything on my systems.

Now there are Updates available.

Looks like there is the problem solved

RE: No upgrades available

woter324 — Mon, 13 Dec 2021 13:57:29 GMT

Ignore the above. I was reading it on my phone and didn't realise you were replying to Wolfgang. I thought it was a little strange as I am using a virtual appliance and couldn't work out where `XG 105` has come from.

RE: No upgrades available

AlessandroSabbioni — Mon, 13 Dec 2021 13:41:01 GMT

Me too, In all my customers firewalls,doesn't find upgrades, is there a FIX we can implement or should we just wait?

RE: No upgrades available

Thomas Anschuetz — Fri, 10 Dec 2021 14:07:33 GMT

I got the same Problem here with 1 XGS2100, 4 XGS126, 1 XGS126.

Last Week i installed one new of them there has the update. bute this week not.

RE: No upgrades available

rfcat_vk — Fri, 10 Dec 2021 09:29:29 GMT

Depends on which version you are expecting to update to and from?

V18.5.2 mr-2 is being deployed slowly and no-one has published a process that users can access that I am aware of.

Ian

RE: No upgrades available

rfcat_vk — Fri, 10 Dec 2021 09:27:40 GMT

I find that is the easiest way to overcome licensing issues.

Ian

RE: No upgrades available

woter324 — Fri, 10 Dec 2021 09:13:52 GMT

Thank you rfcat_vk. I'll give CM a go, although it looks like I'll need to build a new VM anyway, so I might as well create a new account under the correct email. Sophos support did say they would change my email address, but that was two days ago. It's my mistake and free, so I'm not complaining.

I tweaked a few characters in the serial number so it still lookes like one.

RE: No upgrades available

woter324 — Fri, 10 Dec 2021 09:06:42 GMT

Thanks rfcat_vk. So, to get to 18.5, or continue receiving updates, I've got to create and reconfigure a new virtual appliance built from the latest image?

RE: No upgrades available

Wolfgang Stoehr — Fri, 10 Dec 2021 08:57:21 GMT

Hi,

XG 105 is not my problem. I know they are EOL. But for XG 105 update is possible (to version 17.5.16). For all newer systems there is no update option shown. We have to update some more firewalls an i do not want to update them all manually.

Wolfgang

RE: No upgrades available

rfcat_vk — Fri, 10 Dec 2021 08:50:15 GMT

Hi,

the XG105 is not upgradeable to v18.5, there are end Of Life notices at the to off the forum you might like to read.

Ian

RE: No upgrades available

rfcat_vk — Fri, 10 Dec 2021 08:48:56 GMT

Hi,

CM is Central Management, it is free. The free version only holds 7 days of data and does not have report exporting functions. I suspect you will have to ask one of the Sophos forum support staff to arrange for your licence email address to be changed.

You can create a CM account with a different email address and then register your XG in it.

In XG terms licence and serial number are the same thing. There is a serial number in the screen shot you originally posted, looks real to me.

Ian

RE: No upgrades available

Wolfgang Stoehr — Fri, 10 Dec 2021 08:42:53 GMT

Hi,

same situation here. We have several systems with outstanding updates. A few days ago the option to update was shown, now there is no update available anymore. Only old XG 105 has the option to update to 17.5.16.

Wolfgang

RE: No upgrades available

woter324 — Wed, 08 Dec 2021 12:30:31 GMT

Hi @rfcat_vk,

Thank you for your reply.

I don't see a license in my post. The serial key and device ID are not my real values.

I am not sure what "CM" is.

It would make sense that this is part of the reason why I am not seeing any downloads although I didn't think the Home license expired and the licenses in the appliance admin portal doesn't expire until 2999 - long after I will have departed this world!

Thank you.

RE: No upgrades available

rfcat_vk — Wed, 08 Dec 2021 12:19:24 GMT

Hi,

please edit your post to remove your Licence.

Do you have licence on CM?

Also you can log onto the licensing portal and download a copy.

Ian