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No upgrades available

Hi,

I realise this has been asked before, but all the responses I've read don't appear to match my issues.

My XG is currently on SFOS 18.0.4 MR-4

Going to System > Backup & Firmware > Check for new firmware results in the message:

"No upgrades available".

I know several updates have been released and I am sure, in the past, It's listed them all and I have been able to choose which one to apply.

Tailing /log/u2d.log shows:

DEBUG     Dec 08 11:55:51 [5364]: --serial = C02001WKFRGWTB2
DEBUG     Dec 08 11:55:51 [5364]: --deviceid = e1ae31c1-f1a7-4d2b-bd8a-224af786f28e
DEBUG     Dec 08 11:55:51 [5364]: --fwversion = 18.0.4.506
DEBUG     Dec 08 11:55:51 [5364]: --productcode = CN
DEBUG     Dec 08 11:55:51 [5364]: --model = SF01V
DEBUG     Dec 08 11:55:51 [5364]: --vendor = SO01
DEBUG     Dec 08 11:55:51 [5364]: --oem = Sophos
DEBUG     Dec 08 11:55:51 [5364]: --server = u2d.sophos.com
DEBUG     Dec 08 11:55:51 [5364]: --port = 443
DEBUG     Dec 08 11:55:51 [5364]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Dec 08 11:55:51 [5364]: --u2d_proto = 1.50
DEBUG     Dec 08 11:55:51 [5364]: Final query string is :
?&serialkey=C02001WKFRGWTB2&deviceid=e1ae31c1-f1a7-4d2b-bd8a-224af786f28e&fwversion=18.0.4.506&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=Sophos&u2d_proto=1.50
DEBUG     Dec 08 11:55:51 [5364]: Response code : 200
DEBUG     Dec 08 11:55:51 [5364]: Response body :
<Up2Date/>

DEBUG     Dec 08 11:55:51 [5364]: Response length : 11

I can reach https://u2d.sophos.com from my network.

My device is not connected to Sophos Cloud - because I can't log in, yet I can log into this forum.

Any ideas about what is going wrong?

T.I.A.



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Parents
  • Hi,

    same situation here. We have several systems with outstanding updates. A few days ago the option to update was shown, now there is no update available anymore. Only old XG 105 has the option to update to 17.5.16.

    Wolfgang

  • Hi,

    the XG105 is not upgradeable to v18.5, there are end Of Life notices at the to off the forum you might like to read.

    Ian

    XG115W - v19 GA - Home

    1225v5 6gb ram, SSID, 4 NICs 20w - v19 EAP - on holiday.

    If a post solves your question please use the 'Verify Answer' button.

  • Hi,

    XG 105 is not my problem. I know they are EOL. But for XG 105 update is possible (to version 17.5.16). For all newer systems there is no update option shown. We have to update some more firewalls an i do not want to update them all manually.

    Wolfgang

Reply Children
  • Depends on which version you are expecting to update to and from?

    V18.5.2 mr-2 is being deployed slowly and no-one has published a process that users can access that I am aware of.

    Ian

    XG115W - v19 GA - Home

    1225v5 6gb ram, SSID, 4 NICs 20w - v19 EAP - on holiday.

    If a post solves your question please use the 'Verify Answer' button.