Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Change Contact Details in XG106

Narrah Munthali

I have XG106 that has wrong contact information and I wanted to change the information. I have a Sophos ID that has all the proper information but cannot be connected to the firewall.

How can i change the registration information in the Firewall to sync with information on my Sophos ID



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  • FormerMember
    0 FormerMember

    Hi Narrah, 

    If you need to change any details on the Sophos ID, I suggest reaching out to the customer care team from the support portal. 

    If you've changed the details and it's not reflecting on the firewall, Try to re-synchronize your licenses and see if that work

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  • FormerMember
    0 FormerMember

    Hi Narrah, 

    If you need to change any details on the Sophos ID, I suggest reaching out to the customer care team from the support portal. 

    If you've changed the details and it's not reflecting on the firewall, Try to re-synchronize your licenses and see if that work

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