Hi to all Sophos Support,
I would like to ask your help regaridng the issue with my Sophos Firewall. Just today around 3:05-3:11AM (UTC+08:00) (philippine time). I don't know what caused the problem. Upon checking all the logs in the Sophos Firewall GUI I cannot see any cause of the suddent restart. I tried to access using WinSCP and copied all contents of the /logs folder. Can anyone assist me in the right direction on what to do to trace the problem? Wat logs I need to check. Below are some sample screenshots from dashboard.
Please advise. Thanks in advance for all the support.
Hi Rodney Altamera: Thank you for reaching out to the Sophos community team. You may check the syslog.log around reboot time to see if there is any suspected error or logs appearing or not. If syslog.log…
Hi Rodney Altamera: Thank you for reaching out to the Sophos community team. You may check the syslog.log around reboot time to see if there is any suspected error or logs appearing or not. If syslog.log did not contain any logs around reboot time which gives any problematic indication then your XG may require connectivity on the serial console to capture the next auto-reboot instance logs. It may possible it is auto rebooted due to Kernal Oops or Kerna Panic.I would also advise to Open Support case to have an investigation on this.support.sophos.com/.../KB-000041492
Regards,Vishal RanpariyaTechnical Account Manager | Sophos Technical SupportSophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link.
HI Vishal here is what I got from the syslogs of Sophos Firewall. What does this mean?
Hi Rodney Altamera : Thanks for sharing the syslog.log around reboot time, here before reboot no Kernal Oops or call trace, so keeping the device connected with the serial console will help more to capture logs for the next instance, and also support ticket will help here, so support engineer may start some service in debug if needed.
Noted. I already sent the syslogs to sophos support. I am still waiting for their feedback.