Today I noticed a few features on my XG are disabled. Reviewing the Licensing page I see a bunch of features listed as Deactivated.
Not sure where to go from here. I see others have just reloaded but would like to avoid that if at all possible.
INFO Nov 15 16:17:49 [4154103360]: --requestType = 2
INFO Nov 15 16:17:49 [4154103360]: --lastCheckCode = 7178caa4-ba64-428e-b0c1-8da2b5f74417
INFO Nov 15 16:17:49 [4154103360]: --cert = /content/licensing/lic_csr.pem
INFO Nov 15 16:17:49 [4154103360]: --token = Token-Id:REMOVED
INFO Nov 15 16:17:49 [4154103360]: --key = /content/licensing/lic_csr.key
INFO Nov 15 16:17:49 [4154103360]: URL : https://eu-prod-utm.soa.sophos.com/api/device/2/license
INFO Nov 15 16:17:56 [4154103360]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR","message":"Authentication failed","statusCode":403,"trackingId":"9bcab67b-4cc5-489e-a180-8b75201d6c6c"}
ERROR Nov 15 16:17:56 [4154103360]: license_check failed : Authentication failed
ERROR Nov 15 16:17:56 [4154103360]: licensing_do_licensecheck() :parsing response failed...
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generate certificate signing request (CSR) Mon Nov 15 16:17:56 EST 2021
Mon Nov 15 16:17:57 EST 2021 certificate signing request generated with status :: 0
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INFO Nov 15 16:17:57 [4154107456]: --requestType = 4
INFO Nov 15 16:17:57 [4154107456]: --serial = REMOVED
INFO Nov 15 16:17:57 [4154107456]: --deviceid = REMOVED
INFO Nov 15 16:17:57 [4154107456]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
INFO Nov 15 16:17:57 [4154107456]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
INFO Nov 15 16:17:57 [4154107456]: URL : https://eu-prod-csr.soa.sophos.com/api/certificate/1/signing
INFO Nov 15 16:17:57 [4154107456]: certificate_signing_request() : request : { "serialNumber":"REMOVED", "deviceId":"REMOVED", "certificateSigningRequest":"-----BEGIN CERTIFICATE REQUEST-----
REMOVED
-----END CERTIFICATE REQUEST-----
"}
INFO Nov 15 16:17:58 [4154107456]: certificate_signing_request() : response : {"errorCode":"ITSERVICELAYER_DEVICE_NOTFOUND_ERROR","message":"Device not found","statusCode":404,"trackingId":"16a1a0cf-72c1-4e86-be95-0b5c7a57cdd5"}
ERROR Nov 15 16:17:58 [4154107456]: Certificate signing Failed : Device not found...:(
ERROR Nov 15 16:17:58 [4154107456]: certificate signing request() : parsing failed...
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