Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 11 replies
  • Subscribers 41 subscribers
  • Views 2129 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Migration from XG105w (SFOS 17.5.16 MR-16-Build830 to XGS107w

henning1518

Hi there,

i got an error message when i trying to migrate from XG105w (SFOS 17.5.16 MR-16-Build830 to our new appliance XGS107W:

"Backup cannot be restored on current firmware"

What should i do an what is the best approach to do that? It´s to much to transfer all settings manually.

Thanks a lot!



This thread was automatically locked due to age.
  • +1 in reply to henning1518

    Hello there,

    Backup from 17.5.16 going to 18.5 GA is not supported.

    You would need to move to MR-1

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to henning1518

    Hello Henning,

    To which Firmware version are you trying to restore 18.0 18.5?

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to LuCar Toni 

    MESSAGE   Nov 05 17:57:00  [worker:7978]: {"request":{"method":"nopcode","name":"garnerevent","version":"1.0","type":"text","length":2,"data":60}}
MESSAGE   Nov 05 17:57:03  [worker:8058]: {"request":{"method":"nopcode","name":"auth_execute_heartbeat","version":"1.0","type":"text","length":0}}
MESSAGE   Nov 05 17:57:03  [worker:7814]: {"request":{"method":"nopcode","name":"auth_do_accounting","version":"1.0","type":"text","length":0}}
MESSAGE   Nov 05 17:57:03  [worker:7812]: {"request":{"method":"opcode","name":"upload_restorefile","version":"1.2","type":"json","length":408,"data":{ "___serverport": 4444, "___component": "GUI", "transactionid": "170", "restorebackupfile": "\/sdisk\/upload\/Backup_C1401CQ3TWD8KC5_05Nov2021_17.22.54", "mode": 467, "currentlyloggedinuserid": 3, "APIVersion": "1805.1", "___serverprotocol": "HTTP", "___username": "admin", "___meta": { "sessionType": 1 }, "___serverip": "172.16.16.16", "currentlyloggedinuserip": "172.16.16.15", "backupPassword": "****" }}}
ERROR     Nov 05 17:57:04  [timer:1523]: delete_sched_node: timer clean_backupfiles do not exist
ERROR     Nov 05 17:57:04  [upload_restorefile:7812]: csc_execve: Child exited with status 1
ERROR     Nov 05 17:57:04  [upload_restorefile:7812]: log_exec: Failed Command: /bin/mv $restorefilepath/$backupfilepath/backup.* $restorefilepath/$backupfilepath/$restorefilename
WARNING   Nov 05 17:57:04  [upload_restorefile:7812]: Action with NOFAIL Failed.
ERROR     Nov 05 17:57:04  [upload_restorefile:7812]: csc_execve: Child exited with status 1
ERROR     Nov 05 17:57:04  [upload_restorefile:7812]: log_exec: Failed Command: /bin/ls -1a /_conf/DB/ | grep -q ?? $backupconfversion
WARNING   Nov 05 17:57:04  [upload_restorefile:7812]: Action with NOFAIL Failed.

    The appliance isn´t registered / No connect to licensing



    update
    [bearbeitet von: henning1518 um 5:14 PM (GMT -7) am 5 Nov 2021]
  • 0 in reply to henning1518

    Check the csc.log on the same time frame. Any hints? 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Yes, done. But the same Error... I already tried an another Enc-Password.

  • 0 in reply to henning1518

    Can you generate a new backup? Looks like the Backup is broken? 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Hi Toni,

    the error mesage is:

    Nov 05 16:51:49
    ->input_string=ssl_curr_summary,hourly,N/A
    Nov 05 16:52:04 ap_localActiveChannels updated in DB successfully.
    Nov 05 16:52:38 ap_localActiveChannels updated in DB successfully.
    Nov 05 16:53:11 ap_localActiveChannels updated in DB successfully.
    Nov 05 16:53:37 Maintenance Flag Set To Restore SystemNov 05 16:53:38 New backup couldn't get restored on new version because backup db dir not found
    Nov 05 16:53:38 Maintenance Flag Set To Default

  • 0 in reply to henning1518

    That should not be the issue. Check the /log/applog.log on the cli while trying to restore. 

    __________________________________________________________________________________________________________________

  • 0 in reply to Bob The Rock

    Hi Bob,

    i already did, but i can' t find a real issue. The supportmatrix shows

    Yes but (If the number of interface criteria is satisfied.)

    • Is the issue that the new appliance has more Interfaces that the older one? Is it a joke ?

    Thanks a lot

Unfiltered HTML