Sophos XG Firewall: SSL VPN - Login failed. Wrong fingerprint of certificate.

Hi there,

In an XG 115 with the software 18.5.1 MR-1-Build326 I entered several users under Authentication / User, only the entry that was entered with an older firmware is still able to log in via SSL. All users who are now entered are rejected with AUTH errors, so they cannot log in. I compared all entries, they are identical except for the relevant entries. The simple LOG entries are 'reason = "wrong credentials", but I can log in with the same access data, e.g. via the user portal.

In the forum I found the following entries to diagnose errors:

Select Option 5 (Device Management) > Option 3 (Advance Shell)
Run this command to put the access_server service in debug:
•    service access_server:debug -d -s nosync
Once you capture the access_server logs in debug, run the same command to put access_server service in normal running mode.
Run this command to check service status :
•     service -S | grep access_server
SFVUNL_VM01_SFOS 17.5.11 MR-11# service -S | grep access_server
access_server RUNNING,DEBUG

Using the command 'tail –f /log/access_server.log I was able to extract the following error:

ERROR     Oct 22 19:49:30.431855 [access_server]: pg_db_handle_check_crt_fingerprint: row count: 1 value 0                                                      
DEBUG     Oct 22 19:49:30.431868 [access_server]: pg_db_submit_response: Request  Processed: res_type=-1                                                         
WARNING   Oct 22 19:49:30.431881 [access_server]: (check_crt_fingerprint): wrong  fingerprint for user test1                                              
DEBUG     Oct 22 19:49:30.431893 [access_server]: (send_pam_response): resp_code =3, clienttype=13, message='Login failed. Wrong fingerprint of certificate.'    
DEBUG     Oct 22 19:49:30.431905 [access_server]: send_pam_response: message:'Login failed. Wrong fingerprint of certificate.', len:47, data:'Login failed. Wrong fingerprint of certificate.'

The user 'test' created with a different firmware version can log in with the same certificate without any problems. What has changed with the newer firmware versions that newer user entries can no longer connect or how can I prevent these errors?

I am grateful for every tip.

regards

Gerd Beckmann