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Sophos XG330 Serial Number Default String

Hi

After Reimage Sophos XG330r2 the serial number of appliance changed to Default String . 

ISO Image : HW-18.5.1_MR-1-326

and test other Image but the serial number Default String

Please Help Meeeeeeeeeeeeeeeee!!!!!!!!!!!!



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  • FormerMember
    0 FormerMember in reply to Mehdi Saadaat

    Ensure that the Default certificate is filled, If not then fill the cert and sync licenses once to verify. 

    If the issue persists, Open a case with support and let me know the Case ID via DM. There's a method to update the serial number, And if that also doesn't work, Support rep can take the RMA call upon their due diligence