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Options for replacing an XG SFOS 18.5.1 with something that can send email reliably?

MarkThornton

I'm reaching the end of my ability to deal with my XG firewall. Came from a working UTM that expired. The XG just cannot/will not reliably relay email from internal servers to the internet. Messages keep hanging and Sophos tech support keeps deleting lock files and restarting the service to get some mail to move then dead again. So many hours burned up with tech support and no closer to an answer. 

What are people moving to that just can't get a stable XG environment working? Obviously I am going to be asking other places, but hoping a good samaritan will help a desperate brother out of the wilderness. Then my only problem will be convincing my employers that the money spent on Sophos is lost and I need more to buy from another vendor.

I'm sorry, but the XG is NOT ready for production use. 



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  • 0

    Hello Mark,

    Thank you for contacting the Sophos Community.

    Sorry to hear you are having issues with the Sophos Firewall.

    I checked some of your cases related to email, and they seem to be related to setup, "web mail, imap, pop3, Outlook https configuration"

    Have you tried reaching or did you reach out to your Sales Engineer or Professional Services, to help you with your setup?

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    Yeah, if only there was some documentation that actually had useful information in the context that I am looking for. I haven't been able to figure out the XG context.

    We thought the setup issues were resolved and I moved on to set up site to site vpn's and that crashed the smtpd system. Apparently that piece of junk stores old config info that is unrelated to what is showing on the pretty web page and then your mail is all hung up. In reality, I think this may be at the root of the email problems I have been experiencing. When I think it is working and move on to finish the implementation of the XG, my email stops working again. The configuration is too brittle.

    After another 5 hours with tech support (ticket 04523536) the email is flowing. A whole lot of hacking at the command level going on. I have absolutely ZERO confidence the mail system will move traffic through the night. Engineers are friendly and helpful, but I don't really want to be phone pals with them.

    Sales Engineer? Sophos still has those? Mine disappeared last year and no one has reached out as a replacement. Given the rate I am burning up support time I would have thought someone would reach out but that would make too much sense. I've already concluded the best thing to do is show up early in the mornings and just go ahead and dial the Sophos support number and get in the queue. 

    Professional Services? If you quote me a fixed price to set up email and fix it every time another config change blows it up I will consider it. It has been suggested I should work with one of my VAR's. Why would I pay them hourly to sit on the phone with Sophos looking for the same answers?

    I'm not launching rockets here. My network and configuration are not complicated I've had Sophos tech support all over this firewall and the config. We have deleted everything and started over twice. But inevitably at some point everything goes off the rails.

  • 0 in reply to MarkThornton

    Hello Mark,

    Thank you for the Feedback and the Case ID.

    I have reached out to our Escalation Manager and your Account Manager, to discuss the options you have for Sales Engineer and Professional Services, so they can assist you with your setup and migration from UTM to XG. Most likely you’ll be hearing from them in the next 24 hours. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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