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Options for replacing an XG SFOS 18.5.1 with something that can send email reliably?

I'm reaching the end of my ability to deal with my XG firewall. Came from a working UTM that expired. The XG just cannot/will not reliably relay email from internal servers to the internet. Messages keep hanging and Sophos tech support keeps deleting lock files and restarting the service to get some mail to move then dead again. So many hours burned up with tech support and no closer to an answer. 

What are people moving to that just can't get a stable XG environment working? Obviously I am going to be asking other places, but hoping a good samaritan will help a desperate brother out of the wilderness. Then my only problem will be convincing my employers that the money spent on Sophos is lost and I need more to buy from another vendor.

I'm sorry, but the XG is NOT ready for production use. 



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Parents
  • Wondering, as i do not have this issue what so ever with my Firewall. But i am using Central and SFOS. 

    If you have deadlock issues, this is caused by two factors. The Firewall tries to reach the WAN but cannot do it (SD-WAN PBR Issue). Or the firewall blocks itself by missing firewall rule (ANY - ANY - SMTP Rule). 

    Essentially i always recommend to migrate to Central Email anyway. This solution is much more powerful than UTM or SFOS from a protection and feature set. 

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Reply
  • Wondering, as i do not have this issue what so ever with my Firewall. But i am using Central and SFOS. 

    If you have deadlock issues, this is caused by two factors. The Firewall tries to reach the WAN but cannot do it (SD-WAN PBR Issue). Or the firewall blocks itself by missing firewall rule (ANY - ANY - SMTP Rule). 

    Essentially i always recommend to migrate to Central Email anyway. This solution is much more powerful than UTM or SFOS from a protection and feature set. 

    __________________________________________________________________________________________________________________

Children
  • What is Central Email, how does it fit into the network, how does the mail flow, why does it work and SFOS not work, why should I have confidence in anything since the &^$^#& I bought regularly dumps on me? And how much more money is Sophos asking for a solution that I shouldn't be needing?

  • You should discuss this with your Sales Rep to get a solution offer for Central Email. Its a own / new product, which interacts as a cloud based MTA. So Central will take your emails, scan them, check them and send them to your Email Server (On prem or cloud based). 

    The solution is straight forward and used by thousand of customers. 

    Nevertheless, if you have concerns about your cases and the feeling its not working as expected, i would recommend to talk to the Support about this or get a Sophos Partner involved to check the configuration. This sounds like a configuration issue or maybe a miss understanding in terms of how the firewall interact with the MTA.

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