hi,i have XG125 (SFOS 18.5.1 MR-1-Build326)with 1x isp, there are total 40 users behind it. when there is not load on firewall then its memory consumption shows 62 to 70%. there is very lowload on this firewall. please guide me how to address this issue.
Hi Malik, Thanks for reaching out to Sophos Community.
Get the SSH Access and go to Advanced shell. (Option 5 > Option 3).
Run the command --> top
press 1 after running the command and then press Shift + i (turn off irix mode). Once done, Press Shift + M to sort out processes taking the higher memory.Share the output snapshot so that we can verify which service is causing this high memory utilization.
I have same issue with XG125, memory consumptions started to be excessive since I upgrade from 17 to 18. Now I have release 18.5.1 and the appliance use all the swap as well. After it reach 100% of available swap memory, the appliance hangs.
Support is unable to help me.
Below actual usage and last year usage. I upgraded on May.