Could not connect to the internet or even could not connect to the wifi

RE: Could not connect to the internet or even could not connect to the wifi

emmosophos — Mon, 04 Oct 2021 18:17:25 GMT

Hello there,

Thank you for the logs.

The error in the awed.log seems to be normal.

Since this is affecting also wired users, I would recommend you disable Firewall Acceleration and see if that helps the issue.

You would need to SSH into the XG and the press 5>4 to be in the Console then run the following command:

console> system firewall-acceleration disable

Regards,

RE: Could not connect to the internet or even could not connect to the wifi

Administrator User484 — Wed, 29 Sep 2021 02:00:53 GMT

For failing to connect to the internet, it seems to be affecting the wired connection users also.

I checked syslog.log and awed.log, but I don't know which one is the problem... I saw the awed.log keeps printing the same JSON parsing error, I guess it's not normal ?

community.sophos.com/.../awed.log

community.sophos.com/.../syslog.log

community.sophos.com/.../syslog2.log

RE: Could not connect to the internet or even could not connect to the wifi

emmosophos — Tue, 28 Sep 2021 19:09:42 GMT

Hello there,

Thank you for contacting the Sophos Community.

When the issue is happening I would recommend you to check the awed.log, syslog.log.

Does this issue only affects WiFi users?

Regards,

RE: Could not connect to the internet or even could not connect to the wifi

Administrator User484 — Tue, 28 Sep 2021 08:50:15 GMT

Thanks for the reminder ! Didn't check carefully before posting the screenshots...

The firewall didn't restart for any of the cases.

For failing to connect to the wifi, it's like the computer is trying to connect to the wifi but failed.

For the failing to connect to the internet, accessing other devices inside the network seems to be okay. Even the firewall http site.

RE: Could not connect to the internet or even could not connect to the wifi

rfcat_vk — Tue, 28 Sep 2021 04:56:34 GMT

Hi,

please edit your screen shot to remove your device licence. Does the firewall actually restart or is it a link failure?

Check the system logs.

Ian