How to generate a CTR on an auxiliary device

Hello Hirotaka,

Thank you for contacting the Sophos Community.

Are you able to access the Aux device GUI, if you connect a laptop directly to one of the interfaces of the XG in the Faulty state?

I am inclined to believe that you want the CTR for the faulty device, but also provide the CTR from the Primary device.

Regards,

Hello Emmanuel,

Thank you for your answer.

I think the device can be accessed by connecting a laptop to the port in the LAN zone.

emmosophos said:

I am inclined to believe that you want the CTR for the faulty device, but also provide the CTR from the Primary device.

Does the above sentence mean that I can switch over with failover to get the CTR of the failed device even from the XG that is the primary device?

Regards,

Hirotaka

Hello Hirotaka,

If one of the devices is in Faulty state, you won't be able to do the Failover.

However, as you mentioned, you should be able to connect a laptop to one of the LAN Zone ports and access the GUI. 

I also suggest you share the CTR for the current working device.

Regards,

Hello Emmanuel,

Thank you for your answer.

The CTR of the currently working device is case open to support and Provided.
We also provide a CTR for the device with the failure and are waiting for a support response.

Thank you for your support.

Regards,

Hirotaka

Hello Emmanuel,

Thank you for your answer.

The CTR of the currently working device is case open to support and Provided.
We also provide a CTR for the device with the failure and are waiting for a support response.

Thank you for your support.

Regards,

Hirotaka