This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Activate Subscription Grayed Out

I tired to upgrade my XG firewall from version 17 to 18.  After the upgrade the server would not boot up again with various file system errors.  I decided to put a new hard drive in the same server and reinstall the firewall.  I then restored from the latest backup.  Everything works but apparently the license keys are not stored in the backup.  When I go to Activate my subscription the button is grayed out.  Sophos seems at a loss to help me with something so basic.  Has anyone else come across this and found a fix to activating your subscription after a reinstall?  Thanks.



This thread was automatically locked due to age.
  • The advantage of a community is, everybody can read and reply to your questions, Therefore if somebody sees a issue, he saw before, it is way more easier to get this sorted out. I usually recommend to ask general questions like this in the community and get troubleshooting done in the Support section. I am not able and willing to give support in a 1:1 basis. 

    __________________________________________________________________________________________________________________

  • I completely agree with you that having a community to respond is very efficient and helpful but when I have a simple licensing issue that takes 4 days to resolve that is not OK especially when I am paying for support.  God forbid my entire firewall was down would I get the same run around and be down for 4 days?  I hope not.