Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Activate Subscription Grayed Out

I tired to upgrade my XG firewall from version 17 to 18.  After the upgrade the server would not boot up again with various file system errors.  I decided to put a new hard drive in the same server and reinstall the firewall.  I then restored from the latest backup.  Everything works but apparently the license keys are not stored in the backup.  When I go to Activate my subscription the button is grayed out.  Sophos seems at a loss to help me with something so basic.  Has anyone else come across this and found a fix to activating your subscription after a reinstall?  Thanks.



This thread was automatically locked due to age.
  • The advantage of a community is, everybody can read and reply to your questions, Therefore if somebody sees a issue, he saw before, it is way more easier to get this sorted out. I usually recommend to ask general questions like this in the community and get troubleshooting done in the Support section. I am not able and willing to give support in a 1:1 basis. 

    __________________________________________________________________________________________________________________

  • I completely agree with you that having a community to respond is very efficient and helpful but when I have a simple licensing issue that takes 4 days to resolve that is not OK especially when I am paying for support.  God forbid my entire firewall was down would I get the same run around and be down for 4 days?  I hope not.