I have added a Firewalla device to my network so that I can control device access (shutting off established connections for example). I am trying to troubleshoot something in the device that isnt working (a block against a group didnt work, but should have). So they asked me to enable Remote Support on the device. This is failing. They think the XG is blocking something. So I looked through the logs in the GUI but i dont see anything super interesting other than
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IPS
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2021-09-15 11:44:59
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Signatures
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Drop
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Firewalla IP
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34.212.180.91
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3696
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SERVER-OTHER Veritas Backup Agent DoS attempt
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server-other
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Windows
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Server
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5
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07002
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I tried creating a DOS exemption for the internal IP but the traffic keeps showing up. But that is happening regardless of whether or not I try to enable remote support.
I also see a corresponding Invalid Traffic item in the firewall log.
Any other thoughts on how I can troubleshoot this access issue?
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