Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Port Error,, LED status are RED on both appliances

hi,

i have XG430 in HA mode, it is with firmware version 17.5.14 MR-14. 8 port Flexi card is also installed on both appliance. on appliance with Serial no. C4207AXXXXXX port 3 is not coming up. when i plugged cable in it then port remain down.. all ports (Except Flexi Ports)on both appliances showing RED LED status. in System and admin logs i did not see any error. i restarted the appliances but status remain same. it seems hardware issue. Please help me troubleshoot this issue. how can i do hardware diagnostic test. i also want to upgrade firmware from 17.5 to latest please also guide me for this



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