Hi, I upgraded the firmware from 17.5.12 mr2 to 18.05 but now i can not access the web admin. Only user portal working on hidden mode browser. What can you advice me to reach the admin interface?.also i couldnt login with ssh.
Please connect device with serial console cable and rollback to previous firmware version 17.5.12 mr2 then 17.5.12 MR12 upgrade to 17.5.16 MR 16.
If Device is in the failsafe mode, you might…
Try plugging into the console port.
Thank you, so isn't there anything I can do remotely. do I need to pass to the site? :/
no, because you need to login to roll back to the previous version. Also I don't think you can go from v117.5.12 to v18.0.5. From memory you need to be at least on mr14 or mr15.
If Device is in the failsafe mode, you might need to reset to factory default to recover the appliance.
Later, you can migrate your firewall to latest v18 firmware.
Thank & Regards,
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I have configuration back-up took on version 17.5.12 mr2, before passing to 18.05. If I need to reset to factory settings, does this config backup works?
The minimum required for a backup coming from 17.5 to18 is 17.5 MR6
now I connected the device but the device doesn't accept version 17.5 MR6 "login failed". can you advise some other things. also when I join the licence portal can't see rather releases. totally down my traffic.
Can anyone support me to find SFOS 17.5.12 MR12 (my old firmware) version? Because I couldn't do a rollover. And still, I can't reach the admin console.
Can you provide me SFOS 17.5.12 MR12 (my old firmware) version? I couldn't make rollback. and my customer traffic is at big risk.
After you rollback by what ever means you need to upgrade to v17.5.16 which has a fix for the issue you are suffering when migrating to v18.0.5.
I assume you have a commercial licence for your SFOS installation, if so please contact support and request a copy of the ISO.
I only have a copy of SFOS v17.5.14