This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos xg can't resolve own hostname and internal server

Hello all,

I am currently trying to configure Sophos xg to replace my Fritzbox.

From problems with certificates, I have become aware that my DNS resolution for internal hosts and the xg itself is not working.

Currently I have only a test client, which has the xg entered as the default gateway and DNS server.

When accessing blocked websites I always had problems with the certificate and had read somewhere that I should choose the hostname of the firewall as redirection page so that there are no problems with the CN.
Here I found out that I can not make a ping on the name of the XG. Now I added the XG as DNS-HOST, but it still does not work. Also other host, which are meanwhile also registered as DNS host I can not reach via ping.

Does anyone have an idea what I have configured wrong?

Many greetings

This thread was automatically locked due to age.
  • But, you have told the WAN interface to use the internal address of the XG as its lookup.

    In the DNS settings change the DNS to use DHCP settings for the WAN interface or used fixed as you have.

    I have mine set to use my ISP's DNS IP4 and IPv6, alot of people use or or which are a mix of Google and Cloudflare DNS.


    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • Hi Ian,

    now I changed DNS 1 to and the dns query configuration

    The network configuration on my client looks like this:

       IPv4-Adresse  . . . . . . . . . . :
       Subnetzmaske  . . . . . . . . . . :
       Standardgateway . . . . . . . . . : (XG)
       DNS-Server  . . . . . . . . . . . :

    Unfortunately, it still doesn't work.

    Even ipconfig /flushdns on the client does not help.



  • Please remove the 127 address, that is an internal nonevroutable address and should not be on the external interface.

    then allow time for the XG to update its tables.


    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • Hi Ian,

    I have now removed 127 and waited about 3 hours. Unfortunately without success. Restarting the XG does not work either.

    What I notice is that when I execute the following command on my client, a DNS error occurs:

        netsh interface ipv4 set dnsservers name="Ethernet 2" static

        The configured DNS server is incorrect or does not exist.
    Any idea?



  • from your screenshots the XG is now using as primary DNS. It should now be able to resolve names on it's own.

    btw. the should be OK to stay there as second resolver. This would be the only way to resolve names, that are only configured on the XG with static mappings.

    On XG when you go to diagnostic > tools > name lookup

    Select lookup using all configured servers

    can you resolve external FQDN?

  • DNS is enabled in the zone LAN

    Here is the result from the packet capture. Where can I see here if it has been blocked?

    scroll to the right side in that results window. if you see something like violation there, it's blocked. Consumed means, the (DNS-) Packet was for the XG itself and is "consumed", so not forwared to someone else.

  • I turned the packet capture on again and pinged the name of the XG. Here is the result:

    violated I can' t find but some consumed

  • and can the lan machines resolve external DNS, too?

    In the screenshots you posted, you use something like

    have you tried using a FQDN like schneckenXG.mydomain.local ->

    Packet Capture looks good.

  • These are static DNS HOSTS to test a host other than just the XG.

    I can ping other external hosts. Unfortunately, an attempt with an FQDN "schneckenXG.schneckenhaus.local" did not help either:

    "schneckenhaus.local" is defined in my dhcp-Server:

    Any idea?