Sophos xg can't resolve own hostname and internal server

Hello all,

I am currently trying to configure Sophos xg to replace my Fritzbox.

From problems with certificates, I have become aware that my DNS resolution for internal hosts and the xg itself is not working.

Currently I have only a test client, which has the xg entered as the default gateway and DNS server.

When accessing blocked websites I always had problems with the certificate and had read somewhere that I should choose the hostname of the firewall as redirection page so that there are no problems with the CN.
Here I found out that I can not make a ping on the name of the XG. Now I added the XG as DNS-HOST, but it still does not work. Also other host, which are meanwhile also registered as DNS host I can not reach via ping.

Does anyone have an idea what I have configured wrong?

Many greetings

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[edited by: emmosophos at 5:46 PM (GMT -7) on 23 Aug 2021]
  • the first step would be to check if DNS is allowed on the Zone.

    An other useful thing is packet capture

    you can see if and probably why something like DNS is blocked

  • DNS is enabled in the zone LAN

    Here is the result from the packet capture. Where can I see here if it has been blocked?

    Here is the result of nslookup:

    nslookup schneckenxg
    DNS request timed out.
        timeout was 2 seconds.
    Server:  UnKnown

    Nicht autorisierende Antwort:
    DNS request timed out.
        timeout was 2 seconds.
    Name:    schneckenxg
    Address: is the LAN Interface is the client

  • Hi,

    please try adding you XG into the Network -> DNS -> DNS host entry table.


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