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Sophos XG Email attachments larger than 1mb is blocked

Hello, 

So ive got a problem with an Sophos XG. Basically the Sophos blocks all email attachments larger than 1mb, but only if the email is send from an mobile device. 

Ive testet so far : sending an email with a notebook/computer, no problem. Sending it with the normal Outlook app on the smartphone: attachments is blocked, BUT the attachments is not blocked when the email is send via Outlook Web on the smartphone. Testet it on various smartphones.

Ive also seen that a similar question was already posted, but there is no helpful answer in this post. 

Can someone tell me if there is a limit set in the Sophos for email attachments sent from a mobile device ? 

Its a Sophos XG125 and firmware is : 18.0.5 MR-5-Build586

Opened a ticket at Sophos at the 27.07. but still didnt get a response, even after escalating the ticket.

Thank you 



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  • That is a known behavior and Support can resolve this for you. Please ping your case id to one of the support engineers to lift your limitation to 10 mb. 

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  • That is a known behavior and Support can resolve this for you. Please ping your case id to one of the support engineers to lift your limitation to 10 mb. 

    __________________________________________________________________________________________________________________

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