HTTP ERROR 404 or 502,403

Hi,

what version of XG are you using?

why are you using the proxy to talk to the XG gui?

Ian

hello, we are using version 18 which is the current version. The problem was the same in the previous version.

v18 what?

Ian

SFOS 18.0.5 MR-5-Build586

next question why are you using the proxy to talk to the Xg gui?

Ian

we don't use proxy

The second entry implies the proxy is failing.

So what hardware are you running? What browsers have you tried to access the XG with?

Next thing is to raise a support case through the support portal.

Ian

When we get an error, we cannot access via SSH.

Are you 100% sure, there is no external Proxy in your network? Could you check on your Windows Client, if there are proxy configuration setup? 

Yes, I am sure.