Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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SOPHOS XG330 and RED 50 Tunnel Ping Timeout

Hi,

I need to help in troubleshooting the issue that im facing since last 3 days.

I have 30MB dedicated bandwidth in our Head Office. We have 25 Branches connected via RED50 Devices with 4MB up/down dedicated bandwidth.

This past few days our connection to the branches started to drop. Im getting lots of ping timeout between the link. Now our employee in the branch are complaining as they cannot work very well as they are accessing an ERP application in the head office. Frequently the application hang.

My concern is it related to the bandwidth in the Head Office since im catering to 25 RED Tunnel Connection?

Why just suddenly it happen now since the link was working fine these past months?

Please hope somebody from the community could help me point the way to troubleshoot the issue.

Thanks,

Nidz



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