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Dropped Connections during Pattern Updates

Since installing multiple XG Firewalls in a multi-site environment, we have been plagued with "random" outages that last between 30-90 seconds.

I have finally correlated this with Pattern updates for either ATP, AV or IPS.  During the time of the definition updates all connectivity to the XG firewall is lost.  This actually brings down our Wide Area network and causes VoIP phones to restart looking for the phone server.

I have an open support ticket with Sophos but I'm awaiting their response.

I have changed the updates to happen less frequently (Daily), however when there are updates it still brings down the connection (albeit less often now).

Is there a way to still have automatic updates turned on but do them on a time schedule?  I find it utterly ridiculous that the system cannot do pattern updates without bringing down the entire network.

If this is "expected" behavior what have others done as workarounds?  I cannot have 30-90 seconds of downtime every other day for pattern updates. 



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  • I could not reproduce this with my XGS Appliances but i would not deny, this could be an issue on this platform as well. 

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  • After following this post, and turning OFF firewall acceleration, the problems for us seems to disappear ( random disconnections ). We are monitoring the situation with the Ping Plotter, and so far no disconnects for a few days on XG135 with 100+ users.

    This was driving us crazy, and I cannot believe that this is not fixed jet ...