This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

CM went off line for about 45 minutes - why?

Hi folks,

any reason why CM went off line for about 45 minutes? My XG shows failed attempts every 5 minutes for about 45 minutes. The XG was online with DDNS updates and user activity the entire time.

This thread was automatically locked due to age.

Top Replies

rfcat_vk over 3 years ago in reply to Vishal_R +1

I haven’t checked cm logs just my XG logs which showed fail to upload to cm only. I will check cm logs shortly. ian

Parents

0 Vishal_R over 3 years ago

Hi rfcat_vk : Any suspected logs or hint in centralmanagement.log, sophos-central.log around issue time..!!

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 3 years ago in reply to Vishal_R

I haven’t checked cm logs just my XG logs which showed fail to upload to cm only.

I will check cm logs shortly.

ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +1 Vote Down

Cancel
0 rfcat_vk over 3 years ago in reply to rfcat_vk

Hi Vishal,

the CM logs basically show the same as the XG, failed to communicate, no more details.

The issue also occurred on the 21st June.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 FormerMember over 3 years ago in reply to rfcat_vk

Hi Ian,

Share the log output if you see any suspicious log entries for the time when it was failing to connect.

If no suspicious logs, then we need to monitor drop packet capture, tcpdump and the PCAP for the IP of CM.

You can get CM IPs by resolving the URLs found in the CM logs.
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 3 years ago in reply to FormerMember

Hi,

but monitor for how long?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 rfcat_vk over 3 years ago in reply to FormerMember

Hi,

but monitor for how long?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data