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whatsapp disconnection

hello

I have sophos xg fully update with one rule to allow all , there is nothing no ssl inspection , no control whatsoever but whatsapp keeps disconnecting from time to time : it just says : whatsapp connection , or WhatsApp checking messages .. after 5 minutes it works alone

i disabled now pharming protection and will monitor

what else should i check ?!

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emmosophos over 2 years ago +1 suggested

Hello Tarek, Thank you for contacting the Sophos Community. You could try a tcpdump on the GUI or in the Advanced Shell (5>3) for the connection going to WhatsApp. Additionally, follow the Log Viewer…

0 emmosophos over 2 years ago

Hello Tarek,

Thank you for contacting the Sophos Community.

You could try a tcpdump on the GUI or in the Advanced Shell (5>3) for the connection going to WhatsApp.

Additionally, follow the Log Viewer for the IP of the mobile phone or computer with the issue.

You can try also a Drop Packet Capture.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 chanklish over 2 years ago in reply to emmosophos

i will open a ticket and let a support tech do these steps
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0 rfcat_vk over 2 years ago in reply to chanklish

Which model XG?
ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 chanklish over 2 years ago in reply to rfcat_vk

xg210
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