Could not generate config file. Please contact your Administrator. After update to XG V.18

Question

Hi, after updating to v.18, I perform the Configuration Download for other OSs

When downloading comes a 66MB file, opening the file, instead of having the certificate info, it has the following message: Could not generate config file. Please contact your Administrator.

What can I do to resolve this issue?

emmosophos · Accepted Answer

Hello Felipe, 
 Thank you for contacting the Sophos Community. 
 Take a look at this Recommended Read for troubleshooting SSL VPN. 
 Did you upgrade to 18 MR5? 
 Regards,

Paul Warriner · Answer

1. run the following SSH commands 
 psql -U nobody -d signature -p 5434 -tAc "delete from public.tblup2dateinfo where module='sslvpn'"; rm -rf /content/sslvpn*; /scripts/u2d/u2d_init.sh; 
 2. update SSL VPN pattern in XG webadmin > Backup & Firmware > Pattern Updates, click on 'Update pattern now'

Felipe Martinez · Answer

Thanks, resolved with manual update of the pattern

Could not generate config file. Please contact your Administrator. After update to XG V.18

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