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Hi!
Firmware: 18.0.4 MR-4
SSL VPN is configued in full tunnel mode
DoS protection is configured (see screen shots)
Hi Elizabeth Owen,
Apologies for the delayed response.
The DoS protection isn't the issue as it’s only configured for ICMP.
As it’s only an issue for certain users, I'd suggest you run a packet capture on the affected user devices and check what traffic looks like when the user disconnects and try to reconnect. I'd also suggest you run a packet capture on users' public IP when they try to reconnect to see if the traffic arrives on the firewall.
Thanks,
Sorry, would you please let me know what those capture commands are?
Hi Elizabeth Owen,
The following includes steps to capture packets on the XG firewall and how to download them:
You could use Wireshark to capture packets on the client-side(on remote users' device).
Thanks,
Either way keep up the excellent quality writing.