Cannot download configuration file for SSLVPN, from User Portal . Sophos XG v18.0.5 MR5

Hi Cesar Charcape,

Thank you for reaching out to Sophos Community.

Did the issue occur after upgrading the firmware to v18.0.5 MR5?

Request to follow the below steps:

1. Login to the user portal.

2. Login to SSH of XG > 5. Device Management > 3. Advanced Shell and run below command

# tail -f /log/applog.log /log/tomcat.log /log/apache_access.log

3. Try to download the SSL VPN configuration file.

Please share above session output here or via PM.

Please ensure that the Default certificate on Sophos Firewall is filled correctly. Also, try to update the SSL VPN settings(Open the config and click Apply) and try to download a configuration file again.

Hello,

We have similar issue, the firmware is SFOS 18.0.5 MR-5-Build586.

We are unable to download SSL-VPN configuration file.

Hi Nikita Baranov,

Please check out (+) Sophos XG Firewall: Troubleshooting 0 Byte SSL VPN File - Recommended Reads - Sophos (XG) Firewall - Sophos Community

Let me know if you've any queries.

Thank you! Adding details to CA record has fixed my issue

I will try the solution suggested..., I will let you know the results after that..., thanks..!

Thank you, exactly after adding details to CA record, the issue was fixed. 

Thank you, exactly after adding details to CA record, the issue was fixed.