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XG Firewall Home Edition constantly rebooting

I'm a new user of XG Firewall Home Edition.

  • I've successfully downloaded and  installed v18.0.1.396
  • I've then configured the LAN adaptor settings.
  • Set a new a new admin password
  • The box successfully connects to the internet via the WAN port
  • It then does a mandatory update to v18.0.5.586, and reboots sucessfully.
  • Set a firewall name and timezone ok

I've received a serial number from Sophos, however when I enter the serial number, the device immediately reboots, and then proceeds to reboot again and again forever - each time it gets to the point where it asks for a password on the console.

I've tried selecting the earlier version 18.0.1.396 from the boot menu - but still still reboots immediately it gets to the password prompt.

The only option left is to install from scratch again - but i've done it twice now with the same result.  What am I doing wrong?

Hardware:

CPU:AMD A8-6600K

M/B: Gigabyte A88XM-A

Ram: 8Gb (DDR3 1600MHz)

Disk: 240Gb SATA SSD

2 NICS: one on M/B and one PCI Express.



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  • If it is a software issue, I would try starting from an 18.0.4 ISO not 18.0.1. That is the latest ISO you can download (if you have just done this, I don't understand how you've got 18.0.1). Login to your Sophos account to get it. Although it is being upgraded to 18.0.5, part of the is a config migration and maybe there is something in the 18.0.1 default config that it doesn't like. Also you can skip the immediate upgrade to 18.0.5 by deselecting the option when installing. I would leave the upgrade to 18.0.5 until you have registered and then see what happens.

    I agree this sounds like a software issue but I recently had an issue with frequent reboots (including when registering) that turned out to be a hardware problem (faulty power supply).

  • I've made a little more progress - if I choose "I do not want to register now" - everything works perfectly.

    Obviously this isn't a satisfactory permanent fix - but I guess it rules out issues with my hardware?

  • Hi,

    possibly a bad disk.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

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