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Sophos XG 330 - Unable to ping

SJS India Pvt ltd Sumanth Kumar GN

Hello,

We have a Sophos XG330 running 18.0.4 MR-4. The HA was working fine till yesterday and then suddenly no one in the network could access the internet. 

Unable to ping the HA, unable to get through using the WebGUI. The HA screen shows the static ip, we have tried rebooting many time but the issue remains. Able to connect using the USB CLI, how do I troubleshoot thereafter?

Any help would be appreciated.

Thanks.



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