E-Mail notification for missing Heartbeat

Hey there,

i have the exact same issue like already written here:

https://community.sophos.com/sophos-xg-firewall/f/discussions/121599/a-computer-is-no-longer-sending-security-heartbeats-to-sophos-firewall

But sadly i cannot view the screenshots provided. Can anyone give me the option to disable the alarm for that specific issue? Heartbeat is missing, mostly because of instable Wi-Fi connection or something else. Its actually not relevant for us so we do not want any E-Mail notification from Sophos Central.

In Sophos Central you can configure email alert frequency by severity/produkt/category but i cannot find that thing to disable it.

I hope you can help me with this.

Thank you in advance!



Edited TAGs
[edited by: emmosophos at 12:29 AM (GMT -7) on 5 May 2021]