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Sophos XG V18 Home Edition - setup error acpi AE bad parameter

T Maj

Hi, 

I am new to sophos and the forum and have an issue with installation. 

Device/Appliance:

Lenovo M720Q with Intel i350-T4 NIC using PCIe riser card (i5 9400T 6 core, 8GB ram, 256gb nvme) with latest bios.

Downloaded sophos xg V18 Home Edition and burned to usb using rufus dd mode.

Acpi exception AE bad parameters could not install PCIconfig handler for boot bridge pc10.

Followed by another error screen and the just reboots and repeats the Same.

I have attached photos of the error and my bios config.

Bios is configured for legacy first boot. 

Any help appreciated. 



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  • 0 in reply to T Maj

    Plug a cable in and see which interface lights up.

    ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Thanks Ian, I figure it all out in the end and running it in bridge mode now to see how I find it.

    I do really like the sophos compared to my untangle (I have disconnect this for now) but have an issue with imap.mail.yahoo.com on port 993 not syncing emails and that is my main email account which is quite annoying.

    I read that there was a newer version of the software to the one I installed 18.0.5 MR5 that resolved the issue but cannot find it anywhere to download (unless you have access to license portal) and that it will be auto update the current version in few weeks. 

  • 0 in reply to T Maj

    You have access to the licence portal otherwise you would not have a copy to install. I couldn’t get yahoo to synch while helping another thread user with same issue.

    ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Thanks Ian, found it under firmware upgrade on the portal and have now upgraded the appliance and yahoo is now working on my phone. 

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