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Sophos XG V18 Home Edition - setup error acpi AE bad parameter

T Maj

Hi, 

I am new to sophos and the forum and have an issue with installation. 

Device/Appliance:

Lenovo M720Q with Intel i350-T4 NIC using PCIe riser card (i5 9400T 6 core, 8GB ram, 256gb nvme) with latest bios.

Downloaded sophos xg V18 Home Edition and burned to usb using rufus dd mode.

Acpi exception AE bad parameters could not install PCIconfig handler for boot bridge pc10.

Followed by another error screen and the just reboots and repeats the Same.

I have attached photos of the error and my bios config.

Bios is configured for legacy first boot. 

Any help appreciated. 



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  • 0 in reply to rfcat_vk

    Thanks for the reply.

    1) it has the latest BIOS from March 2021

    2) I tried disabling the front USB ( as they are powered ones) and still same issue

    3) tried different USB ports and still the same issue.

    The Lenovo also has upgraded power supply to handle the extra pcie load, I have removed the i350-t4 nic and riser card and still the same issue. 

    I have recreated the boot image with different utilities eg etcher as recommended by Sophos XG article I read.

    I even tried the Sophos UTM and that was presenting different errors.

    I was thinking of trying the older version of XG v17 not sure where to get that from. 

    The CPU is Coffee Lake family not sure if that would make a difference.

  • 0 in reply to T Maj

    Looking at that message would appear to indicate an issue with USB driver. Please try different ports and maybe a bios update. Maybe your USB stick is not recognised by the Lenovo bios?
    ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0

    Hi prism,

    I have done a hardware test using the lenovo built in diagnostics and every test passed. 

    Storage 

    Ram

    Pci

    CPU

    I test recreated the usb stick using different method other than rufus and still the same issues.

    I have done what you advised and the pci=noacpi made not difference and the acpi=off stops the boot loop but still the same error. 

  • 0

    Are you sure all your hardware is working as expected? Also check this thread.

    You can try to disable pci acpi at boot, on the grub section you can press "e" and set "pci=noacpi" as a kernel parameter; If It doesn't work you can try "acpi=off".

    Just be aware It's not recommended to disable acpi at all.

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 GA @ Home

    Sophos ZTNA (KVM) @ Home

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