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Modified user

Good morning all .
I created a user but I entered the wrong password.
So I wanted to change the password, when I validate my choice I have the following message
Sorry the message is in french

"User information could not be updated"

Does that mean that it is not possible to change the password of a created user?

Added TAGs
[edited by: emmosophos at 11:21 PM (GMT -7) on 20 Apr 2021]
[locked by: emmosophos at 10:13 PM (GMT -7) on 23 Jun 2021]

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emmosophos over 2 years ago in reply to emmosophos +2 verified

Hello, This issue was resolved on May 10, after creating a Profile called "Administrator". Regards,

0 emmosophos over 3 years ago

Hello lauwiks,

Thank you for contacting the Sophos Community.

Is this a local user or an AD user?

You can change the password of a local user directly from the XG.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 lauwiks Cutman over 2 years ago in reply to emmosophos

Hello ,
Sorry I was not specific enough.
It is a local user that I created because I need it to use the API function
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0 emmosophos over 2 years ago in reply to lauwiks Cutman

Hello Lauwiks,

Thank you for the follow-up.

Would you mind trying a different browser.

If you create a different test user and try to change the password for this newly created user, is it possible?

What SFOS version are you running? v17 or v18 MRx?

If the issue persists, try checking on the following firewall log for any error:

/log/syslog.log

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 lauwiks Cutman over 2 years ago in reply to emmosophos

Hello ,
Thanks for your feedback .
I tested with firefox I have the same problem.
I am in SFOS 18.0.5 MR-5 but the message has changed compared to SFOS 18.0.4 MR-4
Here is the message in SFOS 18.0.4 MR-5
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0 emmosophos over 2 years ago in reply to lauwiks Cutman

Hello Lauwiks,

I have sent you a PM.

Please take a look.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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+1 emmosophos over 2 years ago in reply to emmosophos

Hello,

This issue was resolved on May 10, after creating a Profile called "Administrator".

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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