Good morning all .I created a user but I entered the wrong password.So I wanted to change the password, when I validate my choice I have the following messageSorry the message is in french
"User information could not be updated"
Does that mean that it is not possible to change the password of a created user?
Thank you for contacting the Sophos Community.
Is this a local user or an AD user?
You can change the password of a local user directly from the XG.
Hello ,Sorry I was not specific enough.It is a local user that I created because I need it to use the API function
Thank you for the follow-up.
Would you mind trying a different browser.
If you create a different test user and try to change the password for this newly created user, is it possible?
What SFOS version are you running? v17 or v18 MRx?
If the issue persists, try checking on the following firewall log for any error:
Hello ,Thanks for your feedback .I tested with firefox I have the same problem.I am in SFOS 18.0.5 MR-5 but the message has changed compared to SFOS 18.0.4 MR-4Here is the message in SFOS 18.0.4 MR-5
I have sent you a PM.
Please take a look.