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XG One Time Password regularly out of sync

Hi,

We are using IPsec remote access for staff working remotely using the Sophos Connect client.

For additional security we have enabled One Time Password, using Chrome extension Authenticator to manage tokens.

All was working well until now, I have a few users getting authentication issues while connecting, their credentials were correct so quickly realised it was the tokens failing authentication.

I turned out, the token needed resyncing within the firewall one time password area. Why is this happening?  Is there a way to either stop it completely or tweak the settings so it's less frequent?


I use a lot  of different services requiring one time passwords, why is it only Sophos that gets out of sync? i've never had this issue before with one time password with other services.

It's clearly a known issue with Sophos for the fact, they make it so easy to resync and added that ability. When your managing over 100 users, having to resync each user every week or two isn't really that viable because it stops them from connecting until synced.

Thanks.



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