This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Connect Provisioning File

Hi,

We have tried to connect to a Firewall using a provisioning file but can't get it to work, we are getting "Failed to load conneciton"

We are using Sophos Connect 2.1.20.0309 and are able to connect to the user portal from the desktop in question, here is .pro file we are using

[
{
"gateway": "<firewall FQDN>",
"user_portal_port": 1443,
"otp": false,
"2fa": 0,
"auto_connect_host": "",
"can_save_credentials": false,
"check_remote_availability": false,
"run_logon_script": false
}
]

Loads into the GUI but when you connect we ge the failed to load connection

What are we doing wrong?

Thanks

Andy



This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    I tried using the same provisioning file with a lab firewall and was successfully able to provision IPsec and SSL VPN connections.

    [
    {
    "gateway": "10.xx.xx.xx",
    "user_portal_port": 8xx4,
    "otp": false,
    "2fa": 0,
    "auto_connect_host": "",
    "can_save_credentials": false,
    "check_remote_availability": false,
    "run_logon_script": false
    }
    ]

    Could you please try to create a new provisioning file and import it again on Sophos Connect client?

  • Have tried a few times with new files and no joy.

    When I log into the portal I am not able to download the Sophos Connect software either, get an info.txt file.

    Will try a different XG and see what happens

    Andy

  • Are you leaving only the IP or FQDN of the gateway inside the quotes or are you wrapping it in both the quotes and angle brackets?  You should remove the angle brackets.

Reply Children