V18.0.5 mr-5 reporting is broken.

Hello rfcat_vk,

Thank you for reaching out!

BST is British Standard Time. 

Can you confirm by running the frequency the email is being sent out

# grep Executive smtpd_main.log

# less applog.log | grep "Executive"

# less ntpclient.log

# less iview.log (Does this one shows any error?)

# psql -U nobody -d corporate -c "select * from tblmailschedule;" -x

I am waiting for my report, I checked the one from yesterday but it was ok, this was the Executive Report, is this incorrect zone time showing for all of your reports?

Also double-check the time didn't change in the Firewall (System >> Administration >> Time) I don't think so. or just run 

# date

Regards,

Hi emmosophos,

The first command file smtpd_mail.log does not exist.

Current time is 1021.

Ian

Hello rfcat_vk,

I added some more logs to my initial answer.

the log is smtpd_mail.log 

Regards,

Hi emmosophos,

typing mistake on answer smtpd_mail.log does not exist.

I assume I need to change to the log directory because none of the other files are found?

Ian

Hello rfcat_vk,

Oh sorry, yes you need to change to /log/ directory.

and yes I keep writing incorrectly the correct log is smtpd_main.log

Regards

Interestingly, I have not received any reports for over an hour basically since I started trying to run your requests for answers.

Ian

The reports started being delivered every 30 minutes again this morning.

The logviewer shows the mail being sent and delivered.

Ian

I restarted the XG to see if that wold fix the issue. The reports generated immediately after the restart still show BST, why?

Ian

I restarted the XG to see if that wold fix the issue. The reports generated immediately after the restart still show BST, why?

Ian

I tried running those commands you provided after the restart and still files not found.

current date and time

Fri Apr  9 08:44:31 AEST 2021  
Ian

Hello rfcat_vk,

Thank you for the follow-up.

That’s strange, can you please open a ticket with Support and reference this Case ID, include the Email report, and the output of the commands I share with you.

Regards,

Hi emmosophos,

I am  hom eiser, so the support is not available to me. Probably the best I can do open the access to the XG or re-install if I can find an ISO.

Ian

Hello rfcat_vk,

If you’re ok, you can send me via PM the Access ID to your device and I can investigate.

Regard

Hi EmmoSophos,

done, thank you.

Ian

Today's report's (10th April) show the reporting date for the 8th of April. I was trying to locate guest user traffic which of course was on the 9th  of April.