I'm getting used to the operations of my new XG135 firewall. I'm configuring users for IPSEC VPN client access. I can create a user on the firewall. I then navigate to the firewall's User Portal and log in as the user. The User Portal displays a QR that I scan using the Sophos Authenticator on my phone. I then log in to the User Portal as the user this time with the 2FA code appended to the user's password. I land on the User Portal page shown below.
When I try to download either of the Windows or macOS clients, I don't get any kind of executable or installer. Instead, I get a text file called "info.txt" with the following content.
Requested file could not be provided. Make sure Pattern Updates are working correctly.
You can find it under 'Backup & Firmware' -> 'Pattern Updates'
I've checked my firewall's Pattern Updates and the Sophos Connect clients are there and have been updated recently as shown below.
The firewall has the latest firmware (SFOS 18.0.4 MR-4) and all the Pattern Updates look good (populated and have recent timestamps).
I am able to download the Sophos Connect clients while managing the firewall through Sophos Central. This is from the "VPN > IPsec (remote access)" page. When I do this I get a zip file containing the files
I have used the Sophos Connect_1.4_(IPsec).pkg successfuly to install on a Mac. Similarly, SophosConnect_2.0_(IPsec_and_SSLVPN).msi works fine for Windows.
Thanks for your attention to my problem. Let me know if you need more information. I look forward to getting this resolved.
Yes, We are aware about the issue and working on the fix.
This is fixed in the Re Release of MR5. There will be a new Build available on the Portal.
I´ve made the update right now - still the same Problem. If i download the Sophos Connect Client via the Userportal i only get a info.txt
I tested this with MR5 Build 586 and it works fine now. Can you double check the firmware update?
Ah nevermind .. i downloaded the .sig this morning - the release from then was HW-18.0.5_MR-5.SF300-574 - but now iam able to download the HW-18.0.5_MR-5.SF300-586
I will give an Update after installing this one "586"
Installed 586 - and now it works :-) thanks!