I'm getting used to the operations of my new XG135 firewall. I'm configuring users for IPSEC VPN client access. I can create a user on the firewall. I then navigate to the firewall's User Portal and log in as the user. The User Portal displays a QR that I scan using the Sophos Authenticator on my phone. I then log in to the User Portal as the user this time with the 2FA code appended to the user's password. I land on the User Portal page shown below.
When I try to download either of the Windows or macOS clients, I don't get any kind of executable or installer. Instead, I get a text file called "info.txt" with the following content.
Requested file could not be provided. Make sure Pattern Updates are working correctly.
You can find it under 'Backup & Firmware' -> 'Pattern Updates'
I've checked my firewall's Pattern Updates and the Sophos Connect clients are there and have been updated recently as shown below.
The firewall has the latest firmware (SFOS 18.0.4 MR-4) and all the Pattern Updates look good (populated and have recent timestamps).
I am able to download the Sophos Connect clients while managing the firewall through Sophos Central. This is from the "VPN > IPsec (remote access)" page. When I do this I get a zip file containing the files
I have used the Sophos Connect_1.4_(IPsec).pkg successfuly to install on a Mac. Similarly, SophosConnect_2.0_(IPsec_and_SSLVPN).msi works fine for Windows.
Thanks for your attention to my problem. Let me know if you need more information. I look forward to getting this resolved.
Yes, We are aware about the issue and working on the fix.
When a user logs in to the User Portal, they are presented with 3 different VPNs products to download (If assigned to their user account)
The issue originally reported in this thread is set to be fixed in MR6, currently there are two workarounds for users to be able to download the Sophos Connect Client
These workarounds are also outlined in the following knowledge base article:
Any users having issues downloading the SSL VPN Client, take a look at this Community Recommended Read that covers the most common issues and how to troubleshoot them. if the issue persists please open a case with Support.
How to download the configuration file? Configuration file isn't getting downloaded also from user portal!
I'm using XG430 with firmware SFOS 18.0.4 MR-4
What do you exactly try to download?
I have configured SSL VPN (remote access) in XG430 running with firmware 18.0.4 MR-4. Now when I'm downloading the sophos connect client from user portal it's providing a text file. I have downloaded the sophos connect client from VPN>IP Sec(Remote access) using web admin of XG430.
Now when i try to download VPN configuration file from user portal, nothing get downloaded.
Now from where i can download user "VPN Client configuration " which can be imported in the sophos connect client to user SSL VPN remote access?
Sophos Connect can work with the SSL VPN Provisioning file (.pro). It is described here: https://community.sophos.com/sophos-xg-firewall/b/blog/posts/sophos-connect-2-0-is-now-ga
No need to download anything from the user portal.