RE: More Questions about the move to CM

LuCar Toni — Tue, 09 Mar 2021 15:42:40 GMT

The partner dashboard is currently not in the perfect state, as some of those links / options are not valid anymore (came from the CFM time).

You simply start a new Central account within the partner dashboard. https://support.sophos.com/support/s/article/KB-000035296?language=en_US

You can start a Trial account for Term based Accounts or a MSP account. Then you add the firewall to the Central Admin Account, which you started. https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/common/xgcentral/learningContent/CentralManageXG.html

RE: More Questions about the move to CM

Paul Schwegler — Tue, 09 Mar 2021 15:37:17 GMT

I recently received this message from my partner rep:

XG Firewall Management in Central Admin for MSPs is not done via a Trial Account. Partners create a Monthly Central Admin Account, which doesn’t expire. Central Management for the XG Firewall will always start at the Central Admin Account. A Partner Level Mgmt View will come out later this year.

So, how do I create this partner "Monthly Central Admin Account"? If I log in to my partner account, then click on "Manage Sophos Central" it takes me to something that is labeled "Sophos Central Partner" which really sounds like what I want but there is nowhere to add a firewall without creating a customer as a trail. I seem to remember that I USED to be able to manage my firewalls from here by clicking the "Manage Firewalls" link, but now that just takes me to a template manager...I keep saying I think this is broken and even after showing it to people no one actually can tell me what needs to be done.

RE: More Questions about the move to CM

LuCar Toni — Sat, 06 Mar 2021 00:34:36 GMT

Central Management was designed to manage the firewalls as a customer. Therefore the focus of the first features was to implement things into the Central Account.

The partner management (for example the MSP business) are things, implemented for partner dashboards in the upcoming future.

SFM will go end of life in the near future (summer). So the movement to V18 and CM is crucial to plan now and not delay .