Can't contact sophos central for the past 5 minutes

RE: Can't contact sophos central for the past 5 minutes

FormerMember — Thu, 04 Mar 2021 13:15:23 GMT

Thank you for providing the logs.

There are few gateway status entries where it was reported dead, but those entries are from yesterday only. If you're still getting the message, open a support case at support.sophos.com.

Thanks,

RE: Can't contact sophos central for the past 5 minutes

Victor Velazquez — Thu, 04 Mar 2021 06:58:37 GMT

ok, webpage don't let me to upload it directly due to file size so here is the link.

https://fil.email/EHckBT7f

RE: Can't contact sophos central for the past 5 minutes

FormerMember — Wed, 03 Mar 2021 15:32:02 GMT

Hi Victor Velazquez,

Thank you for providing the logs.

It could be the connection interruption between central and firewall due to the unstable gateway.

Could you provide a dgd.log file from your firewall?

Thanks,

RE: Can't contact sophos central for the past 5 minutes

Victor Velazquez — Wed, 03 Mar 2021 06:37:34 GMT

community.sophos.com/.../centralmanagement.log

Here it is.

Thank you very much for your help.

RE: Can't contact sophos central for the past 5 minutes

FormerMember — Tue, 02 Mar 2021 15:28:10 GMT

Hi Victor Velazquez

Thanks for reaching out, and welcome to the Sophos Community!

Please provide the centralmanagement.log from your firewall. Check out the following document for Log file details.

Thanks,