Unable to access the GUI when connecting to domain

RE: Unable to access the GUI when connecting to domain

FormerMember — Thu, 11 Mar 2021 04:35:41 GMT

I'm suspecting that the traffic isn’t reaching the Sophos when you connect it to the trunk port.

I would request you to open a support case to get it investigated and share the case ID via PM.

Techplay27 — Wed, 03 Mar 2021 13:22:49 GMT

Hi it is fine now I didn't change the IP address on the laptop to where I was trying to access the portal from.

Current Firewall config:

LAN 1 PORT IP: 172.23.12.1/25

LAN4 PORT IP: 172.16.16.16 (Sophos default interface IP)

DNS Setting: 172.23.12.5

DNS2: 172.23.12.6

I am trying to connect it to a trunk configured port.

Gateway IP: 172.23.12.100

I connect it and see the port is live, however when pinging on the network. It times out, so not sure what else I need to configure?

New to this, my first networking project

FormerMember — Fri, 26 Feb 2021 11:28:15 GMT

Request to follow below steps:

==> Login to SSH > 4. Device Console

console> tcpdump 'port <webadmin port>

eg. console> tcpdump 'port 4444

In another SSH session run below command.

console> drop-packet-capture 'port 4444

==> After that try to access the web admin and share session output here or in PM.

Techplay27 — Fri, 26 Feb 2021 11:09:41 GMT

Hi Yash,

Thank you for your response, I did all that I found on the Sophos website and I was able to access the GUI locally.

However after connecting it to the domain and it being given an IP address via DHCP on the network, I was then not able to access the GUI

So I inserted the new IP 172.16.1.x: 4444, but was/is not accessible.

FormerMember — Fri, 26 Feb 2021 11:04:06 GMT

Thank you for reaching out to Sophos Community.

Ensure that HTTPS access is turned on for LAN zone under SYSTEM > Administration > Device access.

Who is working as a DHCP server?

You may also check packet flow for web admin port on Sophos XG by referring to the below article.

Search heading: Check the tcpdump output and logs