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Access from the WAN denied

Miyoba Sichimwi

I have a problem that probably started with a IOS upgrade to 17.5 and 18.4. Our Sophos XG could allowed our users to download vpn client by contacting our public interface, however, that is only possible after activating appliance_access on the console, but this disrupts all other internet traffic and renders this useless, as we have more critical services running through internet traffic. I have tried sophos tech but its useless.



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  • 0

    Hello,

    From my understanding of your post - you want to allow your users to connect to the User portal via the WAN Interface ?

    Can you send a picture of the "Device Access" Tab ? It's located inside the "Administration Option on the left menu.

    Also, within that menu; In order to allow WAN Access of the User Portal, you would need to select the option "User Portal" for the WAN Interface, a reminder, be sure there's no other Services/NAT using the same User Portal TCP Port.

    Thanks!

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

  • 0 in reply to Miyoba Sichimwi

    What Port are you currently using for the User Portal ? You can see this information inside "Admin and user Settings".

    Is there any NAT Rule using the same Port ?

    Also, is there any other router or firewall on front of Sophos XG ?

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

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  • 0 in reply to Miyoba Sichimwi

    What Port are you currently using for the User Portal ? You can see this information inside "Admin and user Settings".

    Is there any NAT Rule using the same Port ?

    Also, is there any other router or firewall on front of Sophos XG ?

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

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