XG Firewalls in Central Sync & Management showing Last Seen X amount of days

Question

Hello All, 
 
 We constantly get this messages in Central- XG Firewalls in Central Sync & Management showing Last Seen X amount of days - However 
 when you click on the firewall name it still lets you connect to it. What is causing this message to display and how do we fix it.. I already 
 tried to re-register and somehow it stays sync and then a couple days later it shows not connected again...Although technically its connected 
 seeing this message drive me nuts

emmosophos · Answer

Hello Ninjatech1969, 
 Thank you for contacting the Sophos Community. 
 I would recommend you to get a case open to investigate this, in the past, there were some known issues about this, but DEV resolved. 
 In any case please provide the output of the following logs: 
 hbtrust.log 
 fwcm-heartbeatd.log 
 sophos-central.log 
 fwcm-eventd.log 
 smtpd_main.log 
 In the meantime, if it ok for you and your organization you could set the Aler to Never so you don't get repeated alerts while the issue is being investigated. 
 Regards,

XG Firewalls in Central Sync & Management showing Last Seen X amount of days

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