Temporary error while accessing Sophos Central, please try again

RE: Temporary error while accessing Sophos Central, please try again

FormerMember — Wed, 17 Feb 2021 12:40:51 GMT

Glad to hear the issue is now sorted

RE: Temporary error while accessing Sophos Central, please try again

Tobias Fink — Wed, 17 Feb 2021 10:14:01 GMT

It worked now. I don't know if i changed anything or if it was a problem on the server (sophos) side. Thank you anyways :)

RE: Temporary error while accessing Sophos Central, please try again

Tobias Fink — Tue, 16 Feb 2021 15:37:50 GMT

Hi,

thanks for your answer.

What do i need to do to fill the default certificate in the firewall?

sophos-central.log contains this:

2021-02-16 16:34:12 INFO central-register[8972]:144 main::_register - Registering at Sophos Central HUB [https://utm.cloud.sophos.com/api/utm] to get an access code
2021-02-16 16:34:13 WARN API.pm[8972]:119 SFOS::Common::Central::API::send_request - HTTP/1.1 400 Bad Request
Cache-Control: no-store,no-cache,must-revalidate,max-age=0;
Connection: close
Date: Tue, 16 Feb 2021 15:34:14 GMT
Location: not.used.local/
Server: -
Content-Length: 0
Content-Type: application/x-www-form-urlencoded;charset=UTF-8
Client-Date: Tue, 16 Feb 2021 15:34:13 GMT
Client-Peer: 52.48.159.38:443
Client-Response-Num: 1
Client-SSL-Cert-Issuer: /C=BE/O=GlobalSign nv-sa/CN=GlobalSign Organization Validation CA - SHA256 - G2
Client-SSL-Cert-Subject: /C=GB/ST=Oxfordshire/L=Abingdon/O=Sophos Ltd./CN=*.api-upe.p.hmr.sophos.com
Client-SSL-Cipher: ECDHE-RSA-AES128-SHA256
Client-SSL-Socket-Class: IO::Socket::SSL
Content-Security-Policy: frame-ancestors 'none'
Public-Key-Pins: pin-sha256="JBnHTGEpBFfw06YuLmYFcSB/DDbQrtL/UVqoqUmc2o0="; max-age=5184000; includeSubDomains
Set-Cookie: SESSION=d0425056-c699-4279-9e74-5583048de4e7; Domain=sophos.com; Path=/; HttpOnly
Strict-Transport-Security: max-age=31536000
X-Content-Type-Options: nosniff
X-Frame-Options: DENY
X-XSS-Protection: 1

RE: Temporary error while accessing Sophos Central, please try again

FormerMember — Tue, 16 Feb 2021 12:13:38 GMT

Hi Tobias, Thanks for reaching out to Sophos Community.

Ensure that the default certificate in the firewall is filled and there's an active internet connection.

Also you can login into SSH (Option 5 > Option 3) and check the log file /log/sophos-central.log while you try to register