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Unable to register XG with SC

Temporary error while accessing Sophos Central has been going on for 3 days. Device is registered to our account but cannot register with SC and accept management.

Trying with a different username and password yields n incorrect username or password error.

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Top Replies

LuCar Toni over 3 years ago in reply to Dan Kirk +1

Which account in Central do you use? Did this work with another XG Firewall? Do you use any kind of Parent Proxy?

0 FormerMember over 3 years ago

Hi Dan Kirk,

Thank you for reaching out to the Community!

You have to use the admin account to register the firewall with Sophos Central. If you already tried to register your firewall the admin account, please provide the central management logs via PM.

Thanks,
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0 Dan Kirk over 3 years ago in reply to FormerMember

When accessing the logs and reports i received an error occurred warning
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0 LuCar Toni over 3 years ago

Do you use MR4?

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0 Dan Kirk over 3 years ago in reply to LuCar Toni

XG106 (SFOS 18.0.4 MR-4)
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0 LuCar Toni over 3 years ago in reply to Dan Kirk

Which account in Central do you use? Did this work with another XG Firewall?
Do you use any kind of Parent Proxy?

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