No longer able to access XG through Central

RE: No longer able to access XG through Central

emmosophos — Thu, 04 Feb 2021 20:45:41 GMT

Hello McDuck,

Thank you for contacting the Sophos Community!

Is your client running HA or Stand Alone?

Are you able to remove and register the Firewall?

What version is your client running?

Regards,

RE: No longer able to access XG through Central

McDuck — Thu, 04 Feb 2021 13:16:09 GMT

pihole? Same form home (laptop) and my office PC.

RE: No longer able to access XG through Central

McDuck — Thu, 04 Feb 2021 13:12:13 GMT

Same on other browsers, loading then white screen.

RE: No longer able to access XG through Central

Ben@Network — Thu, 04 Feb 2021 13:03:04 GMT

In the past I had the problem that a pihole has blocked some domains from witch Sophos Central loads javascripts. After unblocking these domains SC works mutch better.

RE: No longer able to access XG through Central

LuCar Toni — Thu, 04 Feb 2021 12:25:39 GMT

Can you try different browsers?

RE: No longer able to access XG through Central

McDuck — Thu, 04 Feb 2021 11:41:59 GMT

Hi Ian,

Yes showing as being managed and I can see data from it in SC, if I delete it will it cause any issues with synchronised secutiy\apps?

Thanks,
Luke

RE: No longer able to access XG through Central

rfcat_vk — Thu, 04 Feb 2021 10:50:49 GMT

Hi,

does the XG show that it is being managed by CM? You might need to delete the existing registration and start a new registration.

Ian